Refund Policy

The paid report ($10) and the monitoring subscription are digital services. Your analysis starts the moment you pay, and every report is generated specifically for you by querying third-party AI engines at our cost. By purchasing, you ask us to begin immediately and accept that all sales are final.

No refunds

We do not offer refunds, credits or exchanges for a delivered report, including when:

• you disagree with the score or the findings — how AI engines describe your brand is the information you are buying, and a low score is often the most useful result;
• AI engine answers change after your scan — they are non-deterministic, which is why your purchase includes re-scans;
• you did not use, or have used up, your included re-scans;
• you changed your mind after purchasing.

If something goes wrong, we fix it

Every engine must answer before a report is delivered. If an analysis fails or comes back incomplete, we do not send it: we re-run it automatically, at no charge, and email you the complete report when it is ready. If you believe a report you received is broken — empty, truncated, or about a different company — contact us and we will re-run it.

The only exceptions

• Duplicate charges. If you were charged more than once for the same purchase, we refund the duplicate.
• A report we cannot deliver. If we are unable to deliver a complete report within 7 days of purchase, we refund it in full.

Subscriptions

You can cancel monitoring at any time from your dashboard. Cancelling stops future renewals; you keep access until the end of the period you have paid for. We do not refund or pro-rate the current period, monthly or annual.

Chargebacks

If something has gone wrong, contact us first using the details at the bottom of this page — we can resolve a failed report faster than a bank dispute can. Where a dispute is opened for a delivered report, we will provide the card issuer with the delivery record.

This policy applies to purchases made on or after 8 October 2026; earlier purchases are governed by the policy in effect when they were made. It sits alongside our Terms of Service and does not affect any statutory rights you have under the consumer law that applies to you.