Refund Policy

The paid report is a one-time $10 purchase of a digital service that is generated for you immediately. We would rather give your money back than leave you with something that did not work, so this policy is deliberately short.

We refund in full, automatically on request, when

• The report never generated. If the analysis failed and you did not receive a working report, tell us and we will refund the full amount. We are alerted when a paid analysis fails, and will normally retry it for you first.
• You were charged more than once for the same analysis.
• The report is materially broken — for example it is empty, truncated, or plainly about a different company than the one you asked about.

Ask within 14 days of purchase and, in these cases, you do not need to give a reason beyond identifying the purchase.

We consider refunds case by case when

You are simply not satisfied with the result. Get in touch and tell us what you expected — if the report did not give you what the Service promised, we will make it right.

We generally do not refund when

• You disagree with the findings. The report tells you how AI engines currently describe your brand. A low score is information you paid for, not a defect — it is often the most useful result.
• Engine answers changed after your scan. AI answer engines are non-deterministic and their answers move over time. A report is a point-in-time observation, which is why your purchase includes re-scans.
• You used your included re-scans and simply want more.

How to request a refund

Contact us using the details at the bottom of this page and include the email address you used at checkout and the approximate date of purchase. That is enough for us to find the payment — please do not send card details.

We aim to respond within two business days. Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.

Chargebacks

If something has gone wrong, please contact us first — we can almost always resolve it faster than a bank dispute can.

This policy sits alongside our Terms of Service and does not affect any statutory rights you have under the consumer law that applies to you.